Human Resources
Fáilte Ireland offers a range of courses designed to help human resources personnel develop management and training skills to improve their career prospects within the Irish tourism industry.
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Is your training meeting the needs of your organisation? Do your employees excel at their jobs? How confident are your trainers about motivating staff?
Training programmes
We offer two stand-alone but complementary training programmes to give your trainers the theoretical knowledge and practical skills they need to deliver tailored, effective, results-oriented instruction on the job.
Accreditation
FETAC Statement of achievement on successful completion of one programme. However, participants who successfully complete both programmes, in addition to undertaking a work-based assignment which will be assessed for FETAC accreditation, will be eligible to receive a FETAC Trainers in Industry Certificate [FETAC Level 6 – Special Purpose Award].
The focus here will be on one-to-one training practices. This is for experienced operational staff who excel in their everyday tasks; who already know the operational skills and standards of the job; and who are responsible for, or may be interested in, training as trainers.
Duration: 3 days
Time: 9.30am to 5pm
Fee: €250
Next date and location: September 20, 21 & 22, 2011. Fáilte Ireland, 88-95 Amiens Street, Dublin 1
For more details on operations training for trainers in the tourism industry, please download the Operations Training Techniques for Trainers in Industry brochure (PDF, 40kb).
In this instance, the focus will be on giving participants the skills and confidence to deliver knowledge-based, theoretical training to groups of staff. This is suitable for line managers, supervisors, trainers and experienced operational staff who deliver, or wish to deliver training and presentations. On successful completion, participants will receive a FETAC Statement of Achievement.
Duration: 3 days
Time: 9.30am to 5pm
Fee: €250
Next date and location: November 8, 9 & 10, 2011. North Star Hotel, Amiens Street, Dublin 1
For more information about the course in group training for trainers in the tourism industry, please download the Group Training Techniques for Trainers in Industry brochure (PDF, 62kb).
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This self-directed online course teaches managers, team leaders and supervisors how to understand and comply with legislation governing working conditions, terms of employment, contracts, equality and discrimination, and good people management.
By the end of the course participants will better understand the legal obligations their organisation faces and be better equipped to ensure compliance and encourage good employment practices, thereby minimising the potential exposure of the business to time-consuming legal difficulties.
Next access period: July – end September 2011
Duration: We advise between 10 and 12 weeks
Fee: €195
For more information and to book the online course in Employment Law, please visit www.futuretourismleaders.ie.
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If there is sufficient demand we can run extra courses in your local region:
Please download and complete the Register your interest in Fáilte Ireland workshops form (Word, 32kb).
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