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    Who to contact

    Contact us in confidence to express any concerns with content on any of our sites.

    Notice and takedown policy for Fáilte Ireland listings

    Our contributor agreement includes detailed procedures for the removal of listings from discoverireland.ie and ireland.com. 

    If you have any complaints or objections to material or content, or if you believe that it infringes any intellectual property that you hold, please contact us with your name, email address, telephone number, a detailed description of your complaint, and the URL or location of the content in question.

    If your complaint concerns an infringement of an intellectual property rights, you must:

    • confirm that you are the owner or a valid licensee of the intellectual property rights of the content in question
    • establish whether intellectual property rights have actually been infringed by consulting an expert if required

    When we receive a complaint that we, in our reasonable opinion, decide is accurate, or has the potential to be determined as accurate, we may remove the content that is the subject of the complaint pending an investigation. Any removal will be on a “without prejudice” basis and shall not constitute any admission of responsibility on the part of Fáilte Ireland or any other party.

    We will notify the contributor that a complaint has been received and content may be removed within two working days. The contributor will then be given an opportunity to respond to the complaint in writing within five working days.

    Upon making a final determination on the complaint, we may:

    • reinstate the content
    • amend the content at its discretion
    • permanently remove the content