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Freedom of Information

What is Freedom of Information?

The Freedom of Information Act 2014 gives you a legal right to:

  • Access official records held by public bodies listed in the Acts

  • Have official information about you changed where it is inaccurate, incomplete or misleading

  • Access the reasons for decisions made by public bodies that affect you

These rights mean that you can seek access to personal information held by public bodies, no matter when the information was created, and to other non-personal information created after 21 October 1998. The Freedom of Information Act came into effect for Fáilte Ireland on 21 October 1998.

The Act defends your right to access official information to the greatest extent possible, as long as it is in the public interest and does not infringe other people’s right to privacy.

If you are refused access to records we will tell you why. A decision on your request will normally be made within four weeks. In certain circumstances, we may extend this four week period. If this happens, we will contact you, tell you why and give you a new decision date.


What can I ask for?

You can ask for the following records held by Fáilte Ireland:

  • Any records relating to you personally, regardless of when they were created

  • All other records created after 21 October 1998

Will there be a charge?

There is no charge for submitting a request. 

For non-personal requests, other charges may be applied for the time spent finding records and for any reproduction costs incurred by Fáilte Ireland (search, retrieval and copying charges).

Where the cost of search, retrieval and copying is less than €101, no fee is charged. Where the cost of search, retrieval and copying is greater than €500 but less than €700, a maximum charge of €500 applies. Where the cost of search, retrieval and copying is greater than €700, Fáilte Ireland can refuse to process the request.

Details of actual charges relating to your request will be notified to you in writing. Payment should be made by way of Electronic Funds Transfer. Please contact the FOI Unit for bank details at:

Freedom of Information Unit
Fáilte Ireland
88 – 85 Amiens Street
Dublin 1

Phone: 01-884 7781


List of fees

  • There is no charge for submitting a request

  • Search and Retrieval – €20 per hour (for requests that exceed the €100 minimum in terms of search, retrieval and copying), subject to the ceilings mentioned above.

  • €0.04 per sheet for a photocopy

  • Internal review fee €30 (€10 for medical card holders)

  • Appeal to the Information Commissioner €50 (€15 for medical card holders)


There is no charge if the records concerned contain only your personal information, unless there are a significant number of records.

If you are claiming a reduced application fee for internal review or an appeal to the Information Commissioner, your request must be accompanied by the Medical Card registration number, issuing Health Board name and your consent to the verification of these details with that Health Board.


Can I appeal against the decision?

Yes. If you are not satisfied with a decision, you may ask Fáilte Ireland for an internal review within 4 weeks of the decision. This will be conducted by a more senior officer, and will normally be completed within three weeks.

Applications for internal reviews relating to non-personal records cost €30 (€10 for medical card holders).  There is no fee for internal review applications for personal information for the applicant or in relation to a decision to impose a fee or deposit.

Where can I get more information?

Fáilte Ireland has published a Section 15 reference book to explain how you can access information held by us under the Freedom of Information (FOI) Act 1997 and the Freedom of Information (Amendment) Act 2003.

This guide gives details of the role, structure and functions of Fáilte Ireland; the services we provide and how to access them; the classes of records that we hold; and how to make a request to Fáilte Ireland under the FOI Acts.

You can also visit the website of the Office of the Information Commissioner for more information.