How to Apply

Our 4 Step Application Process

1Step 1 - Minimum requirements Back to top

Following extensive research and in conjunction with industry representatives, Fáilte Ireland designed, developed and implemented a consumer-driven quality assurance scheme for the Spa and Wellness sector. The Spa and Wellness Categorisation Programme is voluntary, and compliance with the minimum quality standards set out in the criteria has to be met in order to receive quality assurance approval from Fáilte Ireland.

Review the supporting documentation below to familiarise yourself with the quality approval process; and the various areas of your spa facility that will be assessed for quality and standards on the day of the assessment.

2Step 2 - Application Back to top

To join and benefit from the Spa and Wellness Categorisation Programme, please register your interest via our dedicated website

www.onlinelistingtool.failteireland.ie.

The application fee for the Spa and Wellness Categorisation Programme is €750 (excl. VAT). The fee covers the initial assessment, advisory visit and payment for a 2-year period.

The renewal fee for the Spa and Wellness Categorisation Programme is €400 (excl. VAT). The fee covers the renewal assessment, advisory visit and payment for a 2-year period

3Step 3 - Assessment Back to top

Fáilte Ireland sub-contracts the assessment of spa facilities to Tourism Standards Assessment Ltd (TSA), who are responsible for inspecting and recommending approval for properties under the scheme.

TSA will make contact to arrange an onsite assessment. An assessor will visit your establishment to check that the facility and services are present and compliant with our minimum standards for registration.

The assessment is divided up into “quality areas” that represent aspects of the business that contribute to the quality of the customer experience. Each quality area contains a series of minimum requirements.

The Quality Assessor (QA) will carry out an objective, qualitative assessment of every aspect of your business, from the condition of the facilities to the services offered to the customers. Essentially, a numerical score is given to every aspect assessed and that score equates to a quality level description.

4Step 4 - Approval Back to top

Once your application is approved, your establishment is registered with Fáilte Ireland and officially listed under the Spa and Wellness Categorisation Programme. Quality assurance certificates are valid for an initial 2-year period and must be renewed every 2 years thereafter.

Once you business is approved, we will  issue you with promotional material to help you romote your quality assurance award including:

• Certificate of Approval
• Window sticker
• Bromides / .jpeg format images for use on web and printed promotional material

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