Recruit your team

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Recruit your team and get the best from them through effective selection, training, leadership and engagement.

In a company of any size, but especially a small one, employees make a vital contribution to achieving the business goals, and in delivering the level of quality necessary to attract and retain customers. As such, you must focus heavily on how you recruit and then lead your people so that you can get the best from them.

In the modern workplace, ‘being the boss’ does not automatically mean that people will respect you, or indeed go the extra mile for you, so issues like recruitment and retention, training and development, a flexible leadership style, employee engagement and dealing with disciplinary and grievance issues are important considerations.

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The principle objective of the recruitment process should be to recruit, select and appoint employees appropriate to the present and future needs of your business. Each element of this process has a contribution to make in helping to achieve that objective and should be managed accordingly.

You then need every employee to operate as effectively as possible and training and development is an important contributor to that aim. Also, there are statutory requirements in areas such as health and safety, fire, hygiene etc., which mean you must provide training to your employees.

There is often confusion as to how ‘leadership’ and ‘management’ relate to one another. Instead of thinking in terms like leadership or management, an easier way to look at this issue is to consider what you, or anybody holding a position of authority in your business, must do on a daily basis in order to be effective.

Being an effective leader also means engaging with your people. When leadership is strong, engagement levels tend to be higher so effective  leadership is certainly a critical area. 

Finally, in any business, periodic problems with specific employees (disciplinary) will always arise, or indeed an employee may have a valid concern (grievance) which must be taken seriously. There are defined legal processes to be followed when addressing both disciplinary situations and grievances and you need to be fully familiar with them.

Use the recruit your team guide to help you find the right people in the first instance, to lead and manage them in a way that maximises their levels of engagement and to take appropriate action when disciplinary or grievance issues arise.