Based upon their discussions, ask your employees to complete this simple summary table.
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Our internal customers: |
They depend upon us to: |
How well do we consistently deliver for them?
Score 1-5 (poor to great) |
Ideas on how we could improve our service to them: |
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This table can help employees to pinpoint ways they can deliver better service for their internal customers. Equally, each group of employees will have internal suppliers, other departments who supply them with services. As part of the exercise, ask them to think about their internal suppliers by answering these questions.
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Who are our direct suppliers?
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What do we need from them?
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How do we let them know what we need?
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Do our suppliers have the skills and capabilities to measure and deliver what we need?
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How do we inform them when our needs change?
Ask them to fill out this table to summarise their thoughts on internal suppliers.
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Our internal suppliers: |
We depend on them to: |
How well do they consistently deliver for us?
Score 1-5
(poor to great) |
Ideas on how they could improve their service to us: |
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By conducting the exercise and sharing the information between all departments, this simple but powerful tool can help to improve teamwork across the business which is good for levels of engagement.
Change
How change is managed in your business can impact on the levels of engagement seen. On the one hand, too little change can result in stagnation which destroys engagement. But too much of it, or too much meaningless change, can simply frustrate employees and causes them to disengage.