Take a test: Undertake a process efficiency audit

Activity 3

Select a non-operational and hard to define process, such as innovation or quality management and begin to map out that process.

1. Define the main sub-processes within it.

2. For each sub-process, identify the key activities within it.

3. For each activity, list the main tasks and steps involved.

When you have developed the full map, reflect on where you might immediately spot opportunities for improvement (no matter how minor) to elements of the process you selected for mapping.