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    Research & insights


    See here for Brexit related research insights. As the situation evolves so too will this section be updated.

    For the latest tourism performance statistics and insights go to Current Tourism Performance.

    Calendar of Supports

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    Contact Us

    If you have any questions please contact us at:

    1800 242473 or 01 884 7101

    Or email: getbrexitready@failteireland.ie

    Get Quality Assured

    Find out all the information Drawing of a shamrock with three leavesyou need to apply for, or maintain approval, for your business.

    Food tourism in Ireland

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    We provide a range of practical business supports.

    More on food tourism

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    Browse our funding schemes.

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    Training & Supports

    A graphic showing a fragment of the British flag and stars representing the European Union.  In the centre are the words Get Brexit Ready and Start Here

    People are the key to any successful tourism business and in light of Brexit, experience delivery and remaining competitive will be even more important for the sustainability and growth of any business. To assist you with the development plans for your staff, Fáilte Ireland has developed these customised supports which are designed to optimise the strategic and operational capability of your business.

    Please note that the supports listed on this page have been designed as Fáilte Ireland’s national response to Brexit. On an ongoing basis, Fáilte Ireland offers training and supports programmes which will be available at a local level.

    Get Brexit Ready – Information Sessions

    The impact of Brexit will likely mean that companies will face many changes, opportunities and challenges over the next few years.

    Hear from Paul Kelly, Chief Executive, Fáilte Ireland and other key industry players in relation to insights on Brexit and related supports for industry as presented at a Fáilte Ireland Brexit Information Session.

    Building Business Performance and Competitiveness Skills

    This suite of supports is designed to assist businesses in improving their performance and competitiveness which is key to the sustainability of any business particularly in an uncertain market environment.

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    • The Level 1 Revenue Management programme [pdf, 283kb] (hotels) is designed specifically for those who are beginning to manage the daily revenue and distribution processes within their business. The programme will give them the skill sets to achieve, among other things, optimum pricing, good rate control and key metrics analysis for their business.
       

    • The Level 2 Revenue Management (hotels) programme [pdf, 283kb] will help participants manage and use key metrics to inform the optimal channel mix and to enhance the skills required to manage the revenue and its role in the total business process.
       

    • The Revenue & Distribution Masterclass [word doc, 1.1mb] is a strategic revenue management programme which focuses on the revenue & distribution trends into the future and the impact digital distribution will have on revenue streams. Only those who have successfully completed Level 2 Revenue Management will be eligible to attend this programme.

      You can register for these events on the Fáilte Ireland Trade Portal. Please note that all prices quoted are excluding VAT. 

    Templates and Checklists

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    It is difficult to be an expert in every aspect of running a tourism business — what should you include in a contract with a tour operator for your business? How do you write an effective sales plan? What questions should you ask a web developer when it comes to translating content for the web?

    This section holds a number of easy to use checklists and templates to help across a wide range of business activities so feel free to download and use them for your business.


    GB and NI Market Retention and Opportunities

    A number of programmes have been developed to enhance the sales skills within the industry with a focus on retaining existing business in GB & NI, identifying new opportunities and to source additional business in new markets.

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    • International Sales Development Programme [pdf, 376kb] (GMs / Owner Managers) aims to help businesses optimise growth from some or all of the key markets. The programme will provide individuals with leading-edge sales management tools, use action learning techniques and deliver key insights from those working locally with buyers in each market.
    • International Sales Development Programme [pdf, 468kb] (Sales and Marketing Managers) aims to help businesses optimise growth from some or all of the key markets. The programme will provide individuals with leading-edge sales management tools, use action learning techniques and deliver key insights from those working locally with buyers in each market.

    Enhancing People Skills

    This suite of development programmes are targeted at all levels of your business from owners and senior executives to mid managers and front line staff.

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    • The Fáilte Ireland Executive Management Development Programme [pdf, 283kb] is being run in partnership with the Irish Management Institute (IMI) and is focused on Senior Executives in the Hospitality and Tourism sector who want to gain a greater understanding of the opportunities that exist for their business and how to leverage these opportunities to drive growth.
       

    • The Enhancing your Management & Supervisory [pdf, 335kb] skills programme focuses on the upskilling of staff on the key principles and techniques needed to operate as an effective and efficient Supervisor /Manager.
       

    • The SOP Management Programme [pdf, 334kb] (to achieve Service Excellence) enables Supervisors / Managers to upskill themselves in the area of developing, communicating and implementing SOPs within the business with the objective of providing consistent Best in Class service to customers. 
       

    • Let service excellence become the differentiator between your business and your competitors with the Service Excellence Programme [pdf, 252kb]. This programme aims to upskill your front line staff to consistently provide excellent customer service.

    You can register for these events on the Fáilte Ireland Trade PortalPlease note that all prices quoted are excluding VAT. 

    Brexit supports: calendar of events

    The Fáilte Ireland Brexit supports programme includes a range of newly developed workshops and briefings delivered by industry leaders and subject experts. This calendar shows development programmes that are scheduled for the remainder of 2017 and will be updated as we move towards 2018. To register just click on the programme name in the calendar below.


    A calendar of development events for the remainder of 2017.
     

    On an ongoing basis, Fáilte Ireland offers training and supports programmes which will be available at a local level. You can register for these events on the Fáilte Ireland Trade Portal.

    Fáilte Ireland webinars and video playlist

    Browse this playlist of videos which gives expert tips to help address some of the pressing issues facing Irish tourism businesses in light of the impending Brexit challenges such as how to optimise your revenue management processes, improve your online performance or work with tour operators to get your product sold internationally.
     

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