Quality assurance...

Get quality assured
You are here: HomeSupports & Training
  • Quality assurance Print Page
  • In this section

    Complaints regarding approved businesses

    Computer keyboard and handsClick here for information on how to make a complaint regarding one of our Quality Approved Tourist properties.

    Get quality assured

    Quality assurance logoThe National Quality Assurance Framework (NQAF) aims to provide consumers with easily identifiable symbols and standards of service that they can trust. Working with you, we will ensure that those standards meet consumer expectations, help your marketing efforts, and support your product development.

    Get quality assured – find all the information you need to apply for, or maintain approval for your business, as well as additional documents and useful links relevant to your sector.

    Sign up to our self service portal

    Quality Assurance shamrock logo

    For all information regarding quality assurance or renewing your business online, please sign in to our self service portal.


    How can I apply, and who will deal with my application?

    Our dedicated service provider is responsible for the assessment, registration and classification services to tourism businesses that are approved, or seeking to be approved, within the quality assurance framework.

    How do I update my listing online?

    To change, or add to your existing quality assurance listing, please contact our dedicated service provider:

    Phone: 1890 697 000
    Email: qualityassurance@failteireland.ie

    Can I renew online?

    You can renew your approval online, update business details, make payments, or add images to your listing. You can also request an assessment visit, apply for a change in classification, or submit a general query. To make any of these changes or request, please sign in to our self service portal.

    Pricing structure for application

    90x60 qalogo

    Why get approved?

    Read about the benefits to tourism businesses by becoming Fáilte Ireland approved.

    90x60 Approved-Failte-Ireland-Signs

    Approved Fáilte Ireland signage

    Apply for new Fáilte Ireland approved signage and logos and find out how to return old signs.

    TIO 90x60

    Frequently asked questions

    If you are finding it difficult to apply or renew your registration online, visit our frequently asked questions page.

    Who to contact

    For advice and information on our quality assurance process please contact our service provider:

    Phone: 1890 697000

    Register of accommodation 2016

    Tourist Traffic Acts

    Under Irish Law, the Tourist Traffic Acts apply to the following sectors and Fáilte Ireland has certain responsibilities for their registration and grading:

    • Caravan & camping parks

    • Guest houses

    • Holiday camps

    • Holiday hostels

    • Hotels

    • Registered self catering holiday apartments (eight or more units)

    • Registered self catering holiday cottages (eight or more units)

    • Youth hostels

    Download the 1939 - 2011 Tourist Traffic Acts [pdf, 689 kb]

    Download the list of prescribed terms in the Tourist Traffic Acts [pdf, 200 kb]