The Sligo Park Hotel has today become the first venue in Sligo to complete the Fáilte Ireland’s Accredited Services Excellence Programme. The Programme is aimed at helping tourism businesses reach the highest standards in customer care, which can result in major benefits such as business growth, additional repeat business, increased visitor spend and positive recommendations.
Speaking at the presentation of the Accreditation, Eva Costello, Wild Atlantic Way Team Manager at Fáilte Ireland said that the Programme is an important aspect of Fáilte Ireland’s business development and training supports.
“The Accredited Service Excellence Programme is aimed at helping tourism businesses strengthen competitiveness and to help differentiate Ireland from its international competitors as a location where the customer is at the centre of everything a business will do. It provides an opportunity for the Irish tourism industry to be recognised for ‘best in class’ customer service and great visitor experiences and we are delighted to present the Sligo Park Hotel with their accreditation.”
Gerard Moore, General Manager of the Sligo Park Hotel said he was delighted to accept the Accreditation on behalf of all the staff who undertook the Programme.
“Today’s accreditation from Fáilte Ireland is testament of the hard work and dedication of our knowledgeable and professional team. We pride ourselves at the Sligo Park Hotel in ensuring that the guest is at the centre of everything we do. Over 40 members of staff completed the Accredited Services Excellence Programme and it has helped to reinforce our values of providing excellence in customer service and going that extra mile for each and every one of our guests.”
The Accredited Service Excellence Programme is suitable for all management and front facing staff in a tourism related business who come into contact with visitors. The Award can be achieved in three ways:
· Individual Award – for individual staff upon completion of a full day or online workshop;
· As a Business Award whereupon 75% of front facing staff have completed the Programme;
· As a Destination Award - where a number of set criteria are met and where an agreed level of key businesses in the area have achieved the business award.
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