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FAQs

As a hotel, we know you may have lots of questions about the Fáilte Ireland Access for Success Initiative, how it works, and how it might help to navigate your accessible and inclusive tourism experience.

These FAQs are designed to help you find answers to the most common questions which arise.

  • 1. Who can apply?

  • Hotels in Ireland that are registered under Fáilte Ireland’s National Quality Assurance Framework (NQAF).

  • 2. What is Fáilte Ireland’s Access for Success Initiative?

  • This initiative helps hotels improve accessibility and provide reliable accessible information for visitors with disabilities, older people, and families with young children. To learn more about this initiative download the prospectus.
    If you require the prospectus in an alternative format please email inclusivetourismteam@failteireland.ie.

  • 3. Is there a cost to participate?

  • Recognising the vital role of the Irish tourism industry in enhancing Ireland as an accessible and inclusive destination, Fáilte Ireland is subsidising 70% of this initiative costs. Cost per hotel will be max €900 (incl.VAT), subject to hotel size. Fees are payable in advance of the initiative start date and places are limited - sign up early to avoid disappointment.

  • 4. Why should my hotel participate?

    • Attract more guests and increase bookings.
    • Improve guest satisfaction and reviews.
    • Stay ahead of accessibility regulations.
    • Enhance your reputation as an inclusive business.

  • 5. I’m unsure about the level of change my business can commit to?

  • The purpose of this initiative is to guide businesses in understanding their current accessibility provisions and using that knowledge to develop an access information guide for your business so that your visitors have reliable and accessible information before making a booking or planning a trip. This is a low cost solution and over time your business can use the learnings from your access audit to implement an accessibility improvement plan. Ongoing guidance and support will be available to you on this journey.

  • 6. What are the key steps?

    1. Sign Up – Register here
    2. Assess – Complete an online accessibility audit.
    3. Discover – Attend online accessibility workshops.
    4. Inform – Share your hotel’s accessibility guide.
    5. Sustain – Commit to ongoing improvements.

  • 7. What will my hotel receive?

    • A detailed accessibility audit and recommendations.
    • Staff training to help to deliver a high-quality inclusive customer service experience.
    • Marketing support to promote your accessibility efforts.

  • 8. Do I need to make expensive renovations?

  • The purpose of this initiative is to guide businesses in understanding their current accessibility provisions and using that knowledge to develop an access information guide for your business. This is a low/no cost solution and over time your business can use the learnings from your access audit to implement an accessibility improvement plan. Many improvements may involve simple changes like better signage, clearer online information, and staff training.

  • 9. I have already implemented some accessibility measures; can I still apply to this initiative?

  • Yes, we welcome businesses at any stage of their accessibility journey, whether you are starting out, or looking to build upon changes you have already made.

  • 10. When does the initiative start and how long does it last?

  • Registration is now closed for new participants.

  • 11. How can I sign up?

  • Registration is now closed for new participants.

  • 12. Can you provide an alternative format for downloading the prospectus?

  • If you require the prospectus in an alternative format please email inclusivetourismteam@failteireland.ie.