Trade Portal FAQs
Getting Started
- 1. How do I sign up to the Trade Portal?
Visit www.failteireland.ie, click "Trade Portal Login", then "Create an account". You will need a business website or social media presence to register.
- 2. What do I do if I get an error message when logging in or signing up?
Take a full-page screenshot of the error and email it to customersupport@failteireland.ie
- 3. How do I update my Trade Portal user profile?
Click your name (top-right), select "My Profile". Update your name or phone here. To change your email, contact customersupport@failteireland.ie
- 4. Can I access the Trade Portal on a mobile or MacBook?
For the best experience, use a Windows desktop or laptop with Google Chrome or Microsoft Edge. Mobile devices and MacBooks may not display all features correctly.
Business Listings & Quality Assurance
- 5. How do I update my Discover Ireland business listing?
In the Trade Portal, click "Manage this business" > "Business Listings". Add or update listings here. Approval may take up to 48 hours. Listings appear on DiscoverIreland.ie, and VisitDublin.com if Dublin-based.
- 6. I don’t see the "Business Listings" section.
Take a full-screen screenshot showing your name in the top-right corner and send it to customersupport@failteireland.ie
- 7. How do I access or update my Meet in Ireland listing?
In the Trade Portal, click "Manage this business" > "Business Listings". Add or update listings here. Approval may take up to 48 hours. Your Meet in Ireland profile will be listed here.
- 8. How do I update or change the Premise Contact (Accommodation only)?
Email your request to qualityassurance@failteireland.ie
- 9. How do I update other contact roles?
Email the request to customersupport@failteireland.ie
- 10. How do I remove a contact from my Trade Portal account?
Requests for contact removal must be made in writing to customersupport@failteireland.ie
- 11. Quality Assurance details not visible?
On the Dashboard, click "Trade Portal" > "Quality Assurance" from the dropdown. Renewal info is available there.
- 12. Where can I find my QA renewal application?
Log in, click "Trade Portal" > "Quality Assurance" > "Renewals", and select your business to open the application.
Funding & Payments
- 13. I can't see the "Funding" tab on my dashboard.
Click "Trade Portal" at the top and select "Funding" from the dropdown. If still not visible, contact customersupport@failteireland.ie with the funding scheme name.
- 14. I can’t complete or move to the next page of my funding form.
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Ensure all required fields are completed within the character limits.
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Avoid special characters (periods are fine).
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Click Save, log out, clear your cache, restart your device, and log back in.
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If it still doesn’t work, discard and restart the application.
- 15. Why can't I use EFT for payments?
EFT becomes available after making three credit card payments. For access, email customersupport@failteireland.ie. Approval is subject to the Fáilte Ireland Accounts Team.
- 16. How do I choose between EFT and credit card at checkout?
If eligible for EFT, you'll be given the choice at the payment stage.
Technical Tips