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learniFI FAQs

1. How do I sign up to learniFI?
First register on the Trade Portal with a personal email address. Then visit Welcome to learniFI and click Sign In using the same email and password.
2. What information is needed to access learniFI?
You need a personal email address and your employer’s business name and Eircode to be added to the correct group.

3. How do I download my course certificate?
Log in to learniFI, click "My Learning" > "Certificates", and download your certificate.
4. Where do I find course resources or templates?
Click "Resources" in the green nav bar. Templates are available within course materials.
5. How can I track my learning history?
Go to "My Learning", which shows all courses (completed, in-progress, or enrolled). Use the top-right option to download your training record.
6. I completed a course, but it doesn't show as completed.
Make sure you viewed all required pop-ups in the course. If the issue continues, send a full-screen screenshot to customersupport@failteireland.ie.

7. How do live sessions work?
- Automatic Registration: You are automatically enrolled and will receive the link by email.
- Manual Registration: Choose your preferred session from available dates. Links are emailed once registered.
8. Are live sessions recorded?
Most are not recorded due to their interactive nature. Sessions are usually repeated, so check the schedule for future options.
9. How do I cancel a live session I’m registered for?
Go to "My Learning", open the session, click "View Session", then "Cancel Registration".

10. How do I assign courses to my team?
View the "Quick Guide to learniFI" course. It includes how to assign courses, manage learners, and track group progress.
11. I can’t see a user on my learniFI dashboard.
Contact customersupport@failteireland.ie with the user's name and email.
12. How do I update a manager or remove a learner from my group?
Email the request with user details to customersupport@failteireland.ie
13. I’m changing employers. Can my learning be transferred?
Yes. Email customersupport@failteireland.ie to transfer your records to your new employer.