The new Classification for Caravan & Camping Parks is designed to address, assess and reward the guest experience provided by accommodation businesses. Based on the framework of the already successful Welcome Standard, it rewards businesses that are going the extra mile and recognises the extra effort. It differentiates between the quality of service and hospitality offered as well as acknowledging additional facilities.

Its focus is on the fundamental components of the guest experience – service, hospitality, the quality of accommodation facilities, and food if provided. It was developed in conjunction with existing operators, ensuring that the approach works for both accommodation businesses and visitors alike.

There are some small changes, mainly the change to 1-star and 2-star campsites which will now come under ‘Approved’ classification. There is also the opportunity to achieve a 5-star rating, a rating that was unavailable up until now. To comply with the new regulations and classifications, businesses must complete the self-assessment process.

For details of the classification guidelines, click on the relevant section below:

  1. General business processes
  2. Pre-Arrival
  3. Arrival
  4. During the visit
  5. Facilities
  6. Exit / departure