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  • Keep your people and customers safe

    Keep your people and customers safe header

    Operating a safe business has a lot of benefits.

    If you can demonstrate that you are doing things safely customers feel confident and safe. If they know you care enough to make an effort about safety they will know you have their interests at heart. Doing things safely helps you to be organised and usually more efficient. Doing things safely is also a legal requirement. Accidents and injuries only get in the way of good business. A prosecution for breaches of safety can put you out of business. So, you need to fulfil that promise and be able to demonstrate that you are committed to a safe environment for customers and employees.

    You have legal duties towards people you employ and people to whom you provide a service to under the Safety, Health and Welfare at Work Act 2005. It is quite simple – you must make sure that the safety of those who work for you or use your services is protected. You must make sure that you have identified hazards that they might come up against and that you have put plans in place to eliminate or minimise the harm that could occur.

    A risk assessment is simply a careful examination of what, in your work, could cause harm to people, so that you can weigh up whether you have taken enough precautions or should do more to prevent harm. Workers and customers or guests have a right to be protected from harm caused by a failure to take reasonable control measures.

    Risk assessment graphic

    Look at risk assessment as a five part process. When thinking about your risk assessment, remember; a hazard is anything that may cause harm, while the risk is the chance, high or low, that somebody could be harmed by these hazards, together with an indication of how serious the harm could be.

    This five-part process, as set out in the safety guide for small tourism businesses, will assist you in generating your own risk assessment and safety statement, in consultation with your employees, and as required under health and safety law. The case studies will help you to identify what hazards you may need to include in the Safety Statement document.