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Hospitality & Tourism Strategic Management Programme




Introduction
Our Hospitality & Tourism Strategic Management Programme [pdf, 900kb] has been designed for senior management in the tourism industry, who are ambitious and motivated to improve not only their own performance but also the overall performance of the business they own or manage in today’s challenging tourism industry.
 
 
Watch Testimonials
Watch some video testimonials from the 2018 Graduates about their thoughts on how the 2018 programme has impacted their business all ready.
 
 
Register your Interest
To check if the 2018/19 Programme is suitable for you, taking into account your experience and knowledge please complete this Programme Suitability Barometer.

Targeting Key Markets – NEW!

 
Our Fáilte Ireland research team and Tourism Ireland Market Managers have teamed up to provide you with new insights:
 
 
 

A Guide to Our Business Supports

Download the new Fáilte Ireland guide to business supports for tourism businesses which includes help in the areas of driving business performance, building sales capability, being quality assured and getting Brexit ready. The guide is designed as a reference manual to help you identify and choose the support that is most relevant to you.

Latest Insights


See here for Brexit related research insights. As the situation evolves so too will this section be updated.

For the latest tourism performance statistics and insights go to Current Tourism Performance.
 

Calendar of Supports

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Contact Us

If you have any questions please contact us at:

1800 242473 or 01 884 7101

Or email: getbrexitready@failteireland.ie

Get Quality Assured

Find out all the information you need to apply for, or maintain approval, for your business.

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Identify available funding

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Browse our funding schemes.

Read More

Food tourism

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We provide a range of practical business supports.

Food Tourism in Ireland

Making a complaint

Complaints regarding approved businesses

Fáilte Ireland’s National Quality Assurance Framework (NQAF) aims to provide consumers with easily identifiable symbols and standards of service they can trust. However, we accept that on occasion you may feel dissatisfied with the standards or the levels of service provision you have received.

Fáilte Ireland does operate a complaints process via our service provider for the provision of assessment, registration and classification services in tourist accommodation.

Your complaint will be forwarded to the operator, requesting that management respond directly to you within the next two weeks. The operator is also requested to send a copy of their reply to our service provider so that we know the matter has been dealt with.

The aim of this process is to facilitate a dialogue between the consumer and the tourism business so that a satisfactory resolution, for both parties, might be found and agreed. This is achieved in the vast majority of cases.

Fáilte Ireland’s remit under the NQAF is to monitor and assess Statutory sectors and approved tourism accommodation business against the published standards. Browse each sectors’ standards for more information.

While Fáilte Ireland does have a role in assessing to the published standards, the legal contract of sale is between the consumer and the tourist accommodation business.

If you feel that you have an issue with the service received, you may, of course, complain directly to the business you have been dealing with, where we would hope that any problems can be resolved.

Subsequently, you may also wish to contact the Competition and Consumer Protection Commission or The European Consumer Centre.