Legal terms

Terms of Use & Disclaimer

Last updated October 2013
The Terms of Use refer to the website, (the “Website”). All access to and use of this Website is governed by these Terms of Use. Entering into this Website indicates that the user (either “user” or “you” in this document) has reviewed the Terms of Use and has agreed to be bound by them as well as our Privacy and Cookies Policy. If you do not agree to these terms you must leave the Website immediately.
The Website is operated by the National Tourism Development Authority, also known as Fáilte Ireland (“we” or the “Authority”), whose principal place of business is at 88 -95 Amiens Street, Dublin 1.


All information provided on this Website is subject to change without notice. While efforts have been made to make this Website helpful and accurate, due to the open nature of this Website, and the potential for errors in the storage and transmission of digital information, the Authority does not warrant the accuracy of information obtained from this Website. Where errors or omissions are brought to the attention of the Authority, amendments will be made as speedily as possible.
All materials posted on this website are provided “as is” and without warranties express or implied. The Authority and its agents and the Website creators disclaim to the fullest extent permissible by applicable law all warranties including without limitation any warranty of merchantability or fitness for a particular purpose. The Authority does not warrant that functions contained on this Website will be uninterrupted or error-free, that defects will or can be corrected, or that this Website or the server are free of viruses or other harmful  components. The Authority does not provide any warranty or representation as to the materials on this Website in terms of their correctness, accuracy, reliability, or otherwise.

Access and use of information

Access to the Website is limited to viewing the linked web pages solely for information purposes to access the information provided by the Authority at this Website. Any access or attempt to access other areas of the Authority computer system or other information contained on the system for any purposes is strictly prohibited. You may not use any information contained on thisWebsite other than for information purposes. We will not be liable if for any reason our website is unavailable at any time.

Intellectual property

This website may contain trademarks and service marks. All marks are the property of the proprietors of such marks as indicated unless otherwise provided. All rights in the intellectual property contained in this Website including copyright, trademarks, trade secret and patent rights are reserved. The editorial content of the Website and all text, graphics, logos, icons, images, audio clips and software is copyright of the Authority and/or the authors, photographers and illustrators who contribute material to the Website, and the user shall not alter or remove any copyright symbol, or any other identification or information, concerning the authorship or ownership of any of the content of the Website. Access to this Website does not constitute a right to copy or use any of the intellectual property of the Authority or its suppliers and users are not permitted to copy, market, resell, distribute, retransmit, publish, upload, download, store, display in public, alter, or modify the content contained on this Website or otherwise transfer or commercially exploit, in any form, any of the content of the Website.

Fáilte Ireland logos

The user will not use or display the name or logo of the Authority, Discover Ireland, The Gathering Ireland 2013 or any similar name or logo, or act in any way that would imply that the user is an agent of the Authority.

Hypertext links

This website may be linked to other websites that are not maintained by the Authority. The Authority is not responsible for the content of those websites. The inclusion of any link to such websites does not imply endorsement, sponsorship, or recommendation by the Authority of the websites and the Authority disclaims any warranty (expressed or implied) about the content and operation of these websites. The Authority disclaims any liability for links: (i) from another website to the Website; and (ii) to another website from the Website.


All remarks, suggestions, ideas, graphics or other information communicated to the Authority through this Website will forever be the property of the Authority and at the free disposal and use of the Authority. Unless otherwise specified in writing, all material submitted to the Authority will be presumed to be public and the Authority will not be required to treat the information as confidential. The Authority shall have exclusive ownership of all present and future existing rights in the information, without compensation to the person sending the information. If any information is confidential do not submit it.

The information we collect

The Authority may collect various types of information from Website visitors. Please see our Privacy and Cookies Policy for further information on how we use the information we collect.


The Authority cannot take any responsibility for information transmitted via the Website and cannot guarantee that any electronic commerce or communication is totally secure.

Updates to terms

The Authority reserves the right to modify or amend its Terms of Use at any time, and from time to time. The Authority will endeavour to post changes to the Terms of Use on the Website. Please check the Website regularly for the latest version of the Terms of Use.

Limitation of liability

In no event will he Authority, its agents or the Website creators be liable for any direct, indirect, incidental, punative, special and consequential damages, loss or liability whatsoever (including without limitation, those resulting lost profits, lost data or business interruption) arising out of the use, inability to use, or the results of use of or reliance on this Website or access to any materials on the Website, any websites linked to this Website, or any material or information contained at any or all such websites, or any failure of performance, error, omission, interruption, defect, delay in transmission, computer virus or telecommunications failure of this Website whether based on warranty, contract, tort or any other legal theory and whether or not advised of the possibility of such damages and even if such loss or damage is caused by the negligence of the Authority or its agents. If your use of the materials or information from this Website results in the need for servicing, repair or correction of equipment or data, you assume all costs thereof. Applicable law may not allow the exclusion or limitation of incidental or consequential damages, so the above limitation or exclusion may not apply to you.
In addition, the Authority shall not have any liability to any person for any injury or loss (including personal injury and consequential loss) suffered while participating in events, sports or leisure pursuits described or referred to in the Website. The material in the Website is given for information only and the Authority gives no warranty as to the safety and security of such events, sports and leisure pursuits, or as to the competence of those organising the said sports and leisure pursuits.

Chargeable services 

Certain merchandise and services are available for purchase from the Website (“chargeable services”). If the user wishes to access these, the user will pay the applicable fee in accordance with the rates and procedures specified by the Authority from time to time together with any applicable value added tax or any other sales tax as payable in relation thereto.
In accessing any of the chargeable services, the user shall take all reasonable steps to protect the Authority's data and the Authority's service from access by unauthorised third parties and will use any password or user identification (ID) or user name issued by the Authority for use in accessing the chargeable services. The user accepts that it is responsible for the use of any such security measures and warrants that it will keep any such password, user identification or user name or any other security mechanism or device confidential and will not disclose it to any other person.
Some of the goods or services comprised in the chargeable services are supplied by third parties and some are supplied directly by the Authority. As regards those which are supplied by third parties, the Authority shall have no responsibility to the user in respect of them and gives no warranty whatsoever as to satisfactory quality, merchantability, fitness for purpose or compliance with any description in relation to them. The terms implied by Section 39 of the Sale of Goods and Supply of Services Act, 1980 Ireland are hereby excluded from these terms of use and disclaimer.
The Authority shall have no liability to the user whether in contract or in tort for any loss suffered by the user resulting from the use of a credit card, debit card or charge card or any modification thereof in order to access the Authority's service. In addition, the Authority shall have no liability to the user whether in contract or in tort for any loss suffered by the user resulting from purchasing chargeable services from a third party via the website.

Refund Policy

Refunds are made only in exceptional circumstances and where no costs have been incurred by the Authority.  The request should be in writing or by email and addressed to:

Fáilte Ireland Customer Support Team
PO Box 51
Co. Cork
Where costs are incurred prior to an event or the delivery of a service, then these costs may be deducted from the amount of the refund.  In the event of a cancellation customers must give a minimum of 14 days advance notice.   


If you use the Authority's Facebook page to share your ideas and experiences with other users of our Facebook community, you will be bound by the Facebook page Community Guidelines, in particular the obligation not to post any content (such as photos or video) that may belong to someone else, or what may be perceived as controversial. Any abusive, profane or even defamatory posts towards any person, entity, belief or symbol shall be deleted.

Dispute resolution

These Terms of Use and the resolution of any dispute related to them or to the use of this Website shall be governed by and construed in accordance with the laws of Ireland and shall be subject to the exclusive jurisdiction of the Irish Courts. This will not prevent the Authority from pursuing a claim for breach of contract, copyright infringement or otherwise in respect of these Terms of Use in any other jurisdiction throughout the world.

Code of Business Conduct for Employees

Fáilte Ireland is widely regarded throughout the business communities in which it operates for its honesty, fairness and business integrity, all of which are vital to the overall success of the business. To maintain this high reputation, it is incumbent on all employees to conduct their business and personal activities in a manner that does not adversely reflect on Fáilte Ireland.

Download the Code of Business Conduct for Employees documentation [pdf, 91kb]

Code of Business Conduct for Authority Members

The National Tourism Development Authority (NTDA) is widely regarded throughout the business communities in which it operates for its honesty, fairness and business integrity, all of which are vital to the overall success of the business. To maintain this high reputation, it is incumbent on all Authority Members to conduct their business and personal activities in a manner that does not adversely reflect on the Authority.

Code of business conduct for authority members