People & Culture
Communicating accessibility with confidence
Learn to showcase accessibility features and create an Access Welcome Guide that builds trust.
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Inclusive business supports to welcome more visitors
We want every visitor to enjoy Ireland's tourism experiences, regardless of ability, physical limitations or age. Access training and supports to help your business become more accessible and welcoming.
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Access for Success
This Fáilte Ireland programme gives you the tools, training and guidance to make real, lasting change.
The programme can help you:
- Complete a full online accessibility audit of your business
- Build confidence in delivering inclusive customer service through expert-led training
- Develop a bespoke Access Welcome Guide tailored to your business
- Attract and better serve visitors with accessibility needs
- Demonstrate a genuine commitment to inclusion
Training to make your business more accessible
Responsible TourismUniversal design essentials
Learn how Universal Design creates inclusive tourism experiences that benefit all visitors.
OnlineFree
Responsible TourismAccessible and inclusive tourism; what it is and why it matters
Explore the core principles of accessible and inclusive tourism and the value it creates.
OnlineFree
Promoting your accessibility features and services
Find practical guidance to help your tourism business create an Access Welcome Guide. Learn how to describe your accessibility features, choose useful photography and promote your guide to visitors.
ResourcesCreating your Access Welcome Guide
Learn how to create an access welcome guide to help visitors with specific accessibility needs.
July 20264 min read
ResourcesAccess Welcome Guide: Sensory story guidelines
Learn how to write a sensory story to help guests know what to expect before visiting your venue.
July 20262 min read
ResourcesAccess Welcome Guide: Promote and measure your guide
Discover how to promote your access welcome guide and measure its performance with your visitors.
July 20265 min read
ResourcesAccess Welcome Guide: Photography guidelines
Learn how to take accurate and engaging photographs for your business Access Welcome Guide.
2 min read
ResourcesAccess Welcome Guide: Checklist for festivals and events
Use this checklist to develop an Access Welcome Guide for your upcoming festival or event.
July 202629 min read
ResourcesAccess Welcome Guide: Checklist for caravan, glamping and camping site
Use this checklist to develop your Access Welcome Guide for your caravan, glamping or camping site.
July 202632 min read
ResourcesAccess Welcome Guide: Checklist for hotels and serviced accommodation
Use this checklist to develop an Access Welcome Guide for your hotel or serviced accommodation.
July 202634 min read
ResourcesAccess Welcome Guide: Checklist for visitor attractions and experience
Use this checklist to develop an access welcome guide for your visitor attraction or experience.
July 202628 min read
People & Culture- 4 min read
People & Culture
Business access checklists
Assess how ready your business is to welcome everyone. Use these checklists to evaluate and improve your facilities, services, and communications for visitors with access requirements
Responsible TourismSelf-catering accommodation accessibility checklist
A comprehensive accessibility and inclusion checklist for self-catering accommodation providers.
27 min read
Responsible TourismVisitor attractions and experiences accessibility checklist
A comprehensive accessibility and inclusion checklist for visitor attractions.
30 min read
Responsible TourismBusiness event organisers’ accessibility checklist
A comprehensive accessibility and inclusion checklist for business event organisers.
37 min read
Responsible TourismFestivals and events accessibility checklist
A comprehensive accessibility and inclusion checklist for festivals and events.
29 min read
Responsible TourismFood and beverage accessibility checklist
A comprehensive accessibility and inclusion checklist for food and beverage businesses.
30 min read
Responsible TourismHotels, B&Bs and serviced accommodation accessibility checklist
A comprehensive accessibility and inclusion checklist for hotels, B&Bs and serviced accommodation.
26 min read
The importance of accessibility and universal design
Learn how thoughtful changes can help more visitors enjoy your business with confidence.
ResourcesUniversal design: Make your tourism business more accessible
Learn how universal design can make your tourism business more accessible.
July 2026
Responsible TourismAccessible and inclusive tourism: Why it matters for your business
Understand how accessible and inclusive tourism benefits visitors, communities, and businesses.
July 2026
Research and resources
Accessible and Inclusive Tourism Report
Read our research on accessible tourism in Ireland and learn more about the barriers, opportunities and changing needs shaping the sector.
Recruitment toolkit
Read pages 12 and 13 of this toolkit to hear the benefits of inclusive recruitment in your workplace.