Champions Programme: Púca Festival workshop
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Overview
Join this interactive workshop to build destination knowledge and customer service skills that help create memorable visitor experiences during Púca Festival.
Combining 'Know Your Destination' and 'Inclusive Customer Service' training, you'll gain confidence in promoting festival experiences, responding to visitor enquiries, and creating a welcoming environment for all.
You'll also connect with industry peers and share practical insights on delivering excellent visitor experiences.
What to expect
During this workshop, participants will:
- Learn about Púca Festival and where to find useful information to support visitor enquiries.
- Build confidence in recommending local attractions, experiences, and services.
- Gain a deeper understanding of visitor expectations and diverse customer needs.
- Develop practical communication skills to manage visitor enquiries and customer expectations.
- Learn how inclusive customer service can enhance the visitor experience.
- Network with fellow tourism professionals.
Champions Programme: Púca Festival workshop
Thursday, 15 October 2026 17:00 - 20:00
Join this free Champions Programme workshop to build destination knowledge, strengthen customer service skills, and help visitors make the most of Púca Festival.