Champions Programme: Upper Shannon Shannon Erne Border workshop
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Overview
Join this interactive workshop to build destination knowledge and customer service skills that help create memorable visitor experiences along the Upper Shannon and Shannon Erne Border.
Combining 'Know Your Destination' and 'Inclusive Customer Service' training, you'll gain confidence in recommending local experiences, responding to visitor needs and creating a welcoming environment for all.
You'll also connect with industry peers and share practical insights on delivering great customer service.
What to expect
During this workshop, participants will:
- Build confidence in recommending local attractions, experiences, and services to visitors.
- Gain a deeper understanding of visitor expectations and diverse customer needs.
- Develop practical communication skills to manage visitor enquiries and customer expectations.
- Learn how inclusive customer service can enhance the visitor experience.
- Network with fellow tourism professionals from across the Upper Shannon and Shannon Erne Border.
Champions Programme: Upper Shannon and Shannon Erne Border workshop
Wednesday, 11 November 2026 09:30 - 13:00
Build the knowledge, confidence and customer service skills to become a destination ambassador and create exceptional visitor experiences.