Universal design in tourism accessibility

Overview

Learn how to design and deliver inclusive tourism experiences that welcome every visitor, and strengthen your business offering.

What to expect

Unlock the power of Universal Design to create more inclusive tourism experiences. This workshop shows you how to plan, design and deliver accessible products and services that improve the visitor journey, increase satisfaction and encourage repeat visits. Through practical examples, you’ll learn how working with user groups, stakeholders and accessibility experts including people with lived experience leads to better outcomes.

• Practical guidance on using Universal Design to improve your tourism offering.
• Real examples of how inclusive design enhances the visitor experience.
• Insights into making your products and services accessible to more people.
• Tips to increase visitor satisfaction and encourage repeat visits.
• Guidance on working with user groups, stakeholders and accessibility experts.
• Perspectives from people with lived experience to inform better design decisions.

By the end of this course you will be able to                                              

• Gain practical insights into Universal Design (UD) and its impact on creating accessible tourism experiences. 
• Learn how to plan, design, and deliver tourism products and services that attract diverse visitors, enhance satisfaction, and drive repeat business. 
• Collaborate effectively with stakeholders, user groups and accessibility experts to support meaningful, inclusive development and and ensure long-term success for your tourism business.