Fáilte Ireland - Introduction to Customer Service
Online
Free
To register for this course, you will be brought to learniFI, our learning platform. You will need to sign in or create an account.
Overview
Build strong customer service skills that exceed expectations and foster lasting customer loyalty. You'll learn how to interact with customers in a friendly, efficient and professional way. You'll gain insights into service standards, customer types and the importance of diversity and inclusion. You'll also explore how to assist customers in challenging situations and understand the role of tourism and Fáilte Ireland’s regional brands in delivering exceptional service.
Who is this course for?
Frontline staff and anyone in a customer-facing role in tourism and hospitality
By the end of this course you will be able to:
- Explain the importance of tourism and Fáilte Ireland's regional brands
- Describe the customer service model
- Outline standards of performance and expectations
- Identify internal and external customers
- Apply customer engagement techniques
- Map the customer journey
- Recognise the principles of diversity and inclusion
- Describe the Tourist SOS service
Fáilte Ireland - Introduction to Customer Service
Free online hospitality skills course
Practical, relevant, and free. Learn at your own pace and develop skills that make a real difference.