Overview
Learn how Access for Success helps hotels, visitor attractions and activity providers improve accessibility.
Access for Success: Programme journey
Wondering what Access for Success looks like in practice? Follow the programme step by step, from your accessibility audit and staff training through to completing your Access Welcome Guide and promoting your business.
What to expect
Participate in expert-led and self-paced training on accessible and inclusive customer service.
- Sign upRegister your interest and confirm your eligibility. Your participation fee is confirmed and paid in advance of the start date.
- Complete your accessibility auditWork through a self-assessment accessibility audit of your facility. The audit identifies your current provisions and where to focus your efforts.
- Attend trainingParticipate in expert-led and self-paced online training.
- Develop and promote an Access Welcome GuideUsing your audit findings, create an Access Welcome Guide bespoke to your business. It gives visitors reliable accessibility information before they book or travel.
Supports tailored to your business
Fáilte Ireland co-funds 70% of the total cost. Every participant also gets dedicated guidance from the Inclusive Tourism team and the access audit specialists at every stage of their journey.
- Stage 1: Comprehensive accessibility auditAn online self-assessment tool guides you through a review of your facilities and services, shaping your improvement plan and identifying practical improvements.
- Stage 2: Personalised recommendationsYou receive tailored, actionable steps to enhance accessibility, covering everything from physical adjustments to staff training priorities.
- Stage 3: Bespoke staff trainingBespoke Staff Training that gives your team the confidence, skills and support they need to deliver a high-quality accessible and inclusive customer service experience.
- Stage 4: Ongoing programme supportThe Fáilte Ireland Inclusive Tourism team provides check-ins and guidance at every stage of your 10-month journey.
Time commitment and involvement
Access for Success runs over 10 months and is delivered through a blend of expert-led online training and self-paced work requires approximately 20 hours commitment from the business.
- Duration: 10 months
- Format: Online and In-person. The programme includes a self-assessment accessibility audit, expert-led and self-paced training modules, Access Welcome Guide supports and an in-person Masterclass.
- Your involvement: Activities are spread throughout the programme, allowing you to progress at a manageable pace while applying learnings to your business with ongoing support.
How progress is tracked
Your Access Welcome Guide is reviewed against Fáilte Ireland accessibility standards before sign-off, ensuring visitors can access reliable accessibility information.
Accessibility audit findings
Your audit establishes a baseline for your business, helping identify priority areas and measure progress over time.
Training completion
Track your team's progress as they complete training designed to build confidence and support inclusive visitor experiences.
Access Welcome Guide sign-off
Your Access Welcome Guide is reviewed against Fáilte Ireland accessibility standards before sign-off, ensuring visitors can access reliable accessibility information.
Explore the specific requirements and journey milestones of the Access for Success programme.
Eligibility and guidelines
Find out if your business meets the criteria for Access for Success and what taking part involves.
Help and resources
See common questions answered, useful resources and learn how to contact the Access for Success team.