National Quality Assurance Framework

National Quality Assurance Framework

The National Quality Assurance Framework (NQAF) aims to provide consumers with easily identifiable symbols and standards of service that they can trust. Working with you, we will ensure that those standards meet consumer expectations, help your marketing efforts, and support your product development.

Find all the information you need to apply for, or maintain approval for your business, as well as additional documents and useful links relevant to your sector.

Complaints Process

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Fáilte Ireland operates a complaints process regarding the Quality Approved Tourist properties.

Find out more on how to make a complaint


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Whether you operate a hotel, guest house, hostel or other business, find out about the benefits of Fáilte Ireland quality assurance and how to become approved.

Read about quality assurance [pdf, 81kb]


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Read the most frequently asked questions about Fáilte Ireland registration and approval.

Have your questions answered [pdf, 204kb]